YPO

  • Senior Manager, Network Community Management (Cape Town)

    Job Locations ZA
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-1510
    # of Openings
    1
  • Overview

     

    Position Title:              Senior Manager, Network Community Management

    Department:                NETWORKS

    Reports to (Title):        Operations Director(s), Networks

    Level/Sub-Level:         Operations Level / Senior Sub-level          

    Location:                     Cape Town Office

       

    POSITION PURPOSE

    Inspires, leads, develops and manages a team of network community managers who are tasked with driving membership engagement within one or more YPO networks, as well as implementing network strategies as set by the organization.

    In collaboration with the Network Council Directors (matrix relationship) and the CNO, designs and introduces tactics and processes enabling the individual networks to achieve their goals. 

    Develops and maintains high knowledge of all network related policies and procedures and serves as an escalation point and advisor to the Network Community Managers and others across the department.

     

    Responsibilities

    PRIMARY RESPONSIBILITIES

    Team Lead

    • Leads, trains, and guides the Network community managers to develop their skills, foster a collaborative, highly functioning team with growth goals for the team and ensures they are met.
    • Sets a standard for delivery of premier customer service to members and internal partners while following established processes for network and event strategy.
    • Measures and monitors performance to support individual and team goal achievement.
    • Designs and maintains a library of processes, tools and quick references for new networks, new team members and other pertinent stakeholders.
    • Act as a key ambassador for Networks, by engaging and activating participants and champions and encouraging conversations and connections throughout the Network and YPO community.
    • An advocate for YPO’s organizational strategy.
    • Constantly looking for new ways to bring the community closer; create grass-roots movements, within and across Networks, encouraging participant-driven activation to shape the future of both the community and Network program and other activity offerings.

     

    Community Management

    • Supports up to 6 Networks as a community manager.
    • Assist in shaping the community experience for Network participants in alignment with the needs of the community.
    • Manage the day-to-day functionality of both the web and mobile Network platforms and related platforms, from development to troubleshooting to website approvals to communications.
    • Act as the '"lead storyteller" of Networks communities by spearheading communications in partnership with Network and Council Directors and Marketing leads.
    • Work collaboratively with Network team to support and champion Network related projects, programs and goals.
    • Matrix partner within and across departments daily. Specifically, will partner with network directors, corporate services event planners, global forum team, and the learning team as a champion and support of the delivery of network events and activities.

    Qualifications

     EXPERIENCE/BACKGROUND

    • 3-5 years’ experience leading, guiding and developing teams.
    • Ideally 3+ years of experience in an association or membership organization and specifically involved with membership, governance/compliance management, marketing or events.
    • Experience building relationships, and working with customers and colleagues in a diverse, global and virtual manner.
    • Experience with Saleforce.com CRM system
    • Prefer to hire a Global Citizen (experience living, working, studying, in a foreign country).

     

    SKILLS

    • Ability to lead, develop and guide a global team of creative community managers.
    • Level of professionalism and stature to interact with YPO members.
    • Business acumen, professionalism and emotional intelligence to communicate effectively in a multi-cultural, virtual work environment with high-profile corporate leaders.
    • A digital communicator able to adapt to current and up-and-coming apps, platforms and tools that connect YPO members together.
    • Superior time management and planning skills with the ability to manage multiple projects simultaneously across multiple time-zones.
    • Superior written, oral and interpersonal skills with the ability to synthesize and present information.
    • Build trusting collaborative, supportive working relationships in an engaging environment.
    • Capacity to think strategically while understanding and promoting process and execution.
    • Enthusiastic support of new ideas coupled with the ability to see these ideas through.
    • Strong listening skills, with the ability to take what is heard and incorporate the ideas into programs.

     

    EDUCATION/TRAINING/CERTIFICATION

    • Bachelor’s degree in business, marketing, organizational dynamics, project management, or equivalent experience required.
    • Negotiation or dispute resolution training preferred.
    • Coaching or mentoring certification preferred.
    • HTML, CSS and graphic design experience helpful.

     

    PHYSICAL REQUIREMENTS

    • Occasional need for travel.
    • Adaptability and willingness to work flexible hours, to accommodate co-workers and YPO members around the world.

    EEOC

    YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.

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