YPO

  • Technology Operations Director

    Job Locations US-TX-Irving
    Posted Date 2 months ago(6/1/2018 10:32 AM)
    Job ID
    2018-1473
    # of Openings
    1
  • Overview

    POSITION PURPOSE


    This role is responsible for providing a secure, robust, and high-performing, high-availability infrastructure that includes on-prem, data center (colo) and Azure Cloud to support the business operations, and digital services to our global members. Paramount to our mission is defending our membership's "safe-haven of trust" by providing data and information security through best in class practices and governance structure.

    Responsibilities

    PRIMARY RESPONSIBILITIES


    • Responsible for defined, repeatable IT operations processes to facilitate and enable IT and Business teams to deliver a high quality of service.
    • Leads the IT Operations staff with a focus on customer service (internal and external stakeholders) while building, enabling and managing global support desk, data center, cloud operations, high-reliability and availability systems (desktop / laptop / servers / applications) and network (including Voice, data, video, collaboration tools)
    • Provide support for operating systems, administration, and maintenance
    • Manages the YPO global service desk to provide reliable, customer friendly services, timely responsiveness, and a high quality of service through defined SLAs and best practices
    • Responsible for infrastructure hardware, accessories, and asset management through its lifecycle.
    • Responsible for defining, and maintaining IT operations policies including, but not limited to, systems access, security, SLAs, PC configuration, backups and network.
    • Responsible for telecommunication infrastructure hardware, security, and vendor management.
    • Functions as a key IT lead working collaboratively with the other department leads providing IT operations services as well as enabling them with technology thought leadership.

    OTHER DUTIES AND RESPONSIBILITIES


    • When appropriate, work with business partners to help define, document, and implement processes as well as recommend process improvements.
    • Manage capital and operating budget and expense for infrastructure, workstations, and other assets
    • Thorough understanding of Azure cloud governance and DevOps practices
    • Security policy definition and upkeeping
    • Internal security audits and report to CDO / leadership on a monthly basis
    • Uptime tracking and streamline the overall system architecture

    Qualifications

    SKILLS


    • Solid understanding of budget management
    • Broad knowledge of IT security best practices for both collocated data center and cloud infrastructure
    • Ability to quickly and continually learn new technologies to keep up with an ever changing environment
    • Ability to work within an environment of frequently changing priorities and as an integral part of a team.
    • Ability to manage and lead a team; Work with Senior Leadership to assist with Technology thought leadership
    • Excellent organizational, planning, and prioritizing skills.
    • Extensive working knowledge of virtual platforms, encryption technologies, endpoint protection, network systems such as routers, firewalls, load balancers, and mail transport systems.
    • Experience collaborating with IT teams to manage cloud account / migration and DevOps
    • Experience leading SRE teams
    • Experience managing operations of a Data Center (Colo services) and Cloud set up, communicating KPIs on uptime, performance and managing capacity
    • Knowledge of DevOps / Automation of core processes
    • Leading IT operations (Move-Add-Change-Retire, onboard/offboard, patching, security, etc.) for Desktop, laptop, Mac, System, Network, Phone / Video/Collaboration tools, servers, etc.
    • Experience managing SOC and NOC
    • Experience leading / managing global helpdesk (24X7 model) and geographically distributed support desk

    EXPERIENCE/BACKGROUND


    • 10 years experience working with-in IT operations, and operational support systems, such as monitoring, incident tracking, alerting, etc.
    • 10 years experience managing Microsoft environment
    • 5 years managing Cloud infrastructure and migrations
    • 5 years managing service desk, and operations personnel, and Payment Card Industry security

     

     

    EDUCATION/TRAINING/CERTIFICATION


    • Bachelor’s Degree in Information Systems, Computer Science, Engineering, or related area from an accredited institution is required.
    • ITIL v3 Certification
    • Microsoft certifications a plus
    • Network and Security certifications a plus

    PHYSICAL REQUIREMENTS
    • Ability to lift and carry at least 50lbs (23 Kg).
    • Willingness to travel and ability to work flexible and/or extended hours as needed.

    EEOC

    YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.

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