Member Services Specialist

Job Locations ZA
Posted Date 2 months ago(12/31/2017 3:57 PM)
Job ID
# of Openings



Ensures an effective renewal process for all YPO members. Provides timely and memorable customer experience for YPO members and other internal and external customers by leveraging excellent, in-depth knowledge of YPO membership policies and procedures as well as available products and services.


Primary Responsibilities

- Maintain in-depth knowledge of membership policy, code of conduct, products, services and YPO business processes
- Deliver world class customer experiences for YPO members, officers, and chapter administrators related to membership processes such new member applications, waivers, membership renewal, grace, transfers, member transitions, resignations and reinstatements
- Implement and/or execute relevant new benefits and services that enhance member value in collaboration with other functions, regions and teams
- Ensure effectiveness in applying organizational policy, processes and use of technology platforms related to Member Services
- Promote and maintain accurate collection of member data, certification information and fee collection resulting in data accuracy/integrity
- Maintain key service level agreements (SLAs) for Member Services as defined by YPO such as 24 hour response time

- Provide training and administrative direction related to technology platforms such as CRM
- Provide accurate and timely membership or service related metrics or information
- Support existing products and services that are outside of the renewals process which may drive increased retention



- 3 or more years in a non-profit or service related industry
- 1 or more years of international work experience preferred
- 2 or more years of experience working with an Association Management System (AMS) or a Customer Relationship Management (CRM) solution

- Strong professional experience working with chief executives in a global, multi-cultural community
- Excellent interpersonal, verbal and written communication skills
- Working experience working with technology platforms such as an AMS, CRM or call center solution
- Strong organizational, planning and prioritization skills, with attention to detail and accuracy of data
- Ability to work effectively as an integral part of a global, multi-cultural team
- Bilingual fluency in English and another language (both written and oral) preferred



- College degree (BS) or equivalent work experience


YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.


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